Getting an estimate

Visit Day

One of our experienced members of staff will visit you on the appointed day to survey the works required. This may include taking measurements, photographs and asking questions to make a full evaluation of your requirements. It is important at this stage to let the estimator have any plans, planning permission and building regulation consents along with any ideas you have for fittings or colours if it is applicable.

Preparing the Estimate

It usually takes about 1 week to prepare an estimate. We can visit several customers in a day and need to obtain information from suppliers and sometimes specialists in order to put together your tailor-made estimate.

When you receive your estimate

All our estimates are posted or emailed if requested and state the price for the works. They also show VAT (value added tax). When you receive your estimate you can review the cost and the detailed items. If you have any queries or would like to add any further items please contact us to discuss this with the estimator. The estimate will, where applicable, also include photographs of your chosen products.

When you are happy with the cost and the items detailed in the estimate simply call us, return the enclosed form or email to confirm your acceptance of the estimate.

We send you a contract

Once we have received your acceptance of the estimate, we will send you a Federation of Master Builders Plain English contract which will have to be signed and returned to us. Depending on the size of the works we may require a 10% deposit at this stage.

Starting Works

We can discuss start dates for the works once we have received your signed contract and (where applicable) the 10% deposit for the works.

Works (depending on size and type) can be started between 2 weeks and 3 months from the receipt of a signed contract.

Work under way

While the works are being carried out the estimator will manage the project and be your first point of contact. You are welcome to contact us at anytime to discuss additional works, changes or queries regarding the works being done. We are happy to assist. Should you not live on site we are more than happy to correspond via email along with digital pictures of the progression of the project.

After 2 weeks work, we will require a stage or interim payment, this will continue every 2 weeks until the contract is complete.

We will then carry out a final site visit to ensure that all areas of work have been carried out satisfactorily and complete the final invoice.

Final Stage

When the works are complete and the workers have left your property, we would greatly appreciate it if you could complete our customer service questionnaire to assist us to improve our services.